Refund policy

This page explains, in plain words, what the Terms of service say about cancelling and refunds. If the two ever differ, the Terms apply.

1. Cancelling

• A salon can cancel its booqwell subscription at any time. The owner does it in the console, under Settings › booqwell plan & billing.
• The subscription ends at the close of the month already paid for. Until then the console and the salon’s booking pages keep working.
• After it ends, the salon can ask for a copy of its data for 30 days, as the Terms describe.

2. Refunds for a partial month

• booqwell is paid monthly in advance. Fees are not refunded for part of a month, except where the law requires it or booqwell decides otherwise.
• Anything used beyond the plan, such as extra AI assistant questions, is added to the next invoice, as the Terms describe.
• If you think you were charged by mistake, contact us and we will look at it.

3. Payments clients make to a salon

• When a client pays a salon, for a visit, a gift card or a cancellation fee, the payment is between the client and the salon. It goes through the salon’s own card processor, not through booqwell.
• Refunds of those payments are the salon’s decision, under the salon’s own policy. A client who wants one should ask the salon.

4. Contact

Questions about a booqwell invoice: contact us.

booqwell is a trading name of Axccelerate Pte. Ltd.