Support
How can we help?
Answers to common questions, including connecting Clover. If yours isn’t here, write to us below. A person reads every message.
What is booqwell?
Online booking, a front-desk calendar, checkout and client messages for salons and spas in the United States. Each location connects its own card processor; booqwell never holds the salon’s money.
How do I connect Clover?
Sign in as the salon’s owner and open Settings › Processor & checkout. Choose Connect a card processor, pick Clover, then sign in to Clover and approve booqwell for that location’s merchant account. You come back to the same page, which shows the merchant, who connected it and when, and the Clover devices on the account. Each location connects its own merchant.
What does booqwell do with my Clover account?
- Card on file at online booking. If your cancellation policy asks for a card, the client types it into Clover’s own card form on your booking page. Clover keeps the card; booqwell keeps only the brand, last four digits and expiry, and the policy wording the client agreed to.
- No-show and late-cancel fees. When an appointment is marked as a no-show or a late cancellation, booqwell works out the fee from your policy and waits. An owner or manager approves it (or waives it), and only then is the card charged — as an order in Clover with the fee as its line item.
- Refunds of those charges, in full or in part, from booqwell.
- Your merchant details and devices are read when you connect, to show them in Settings.
Does money or card data pass through booqwell?
No. Payments go from the client to your own Clover merchant account. Card numbers are entered into Clover’s form and never reach booqwell.
Who can charge or refund a card?
Only the salon’s owner and managers, and every charge, waiver and refund is recorded with who did it. Front desk and specialists cannot. booqwell never charges a card on its own.
Can booqwell send a ticket to my Clover terminal?
Not yet. Taking payment on a Clover device from booqwell’s checkout is planned for a later release. Today, take payment on the device as you do now.
How do I disconnect Clover?
In Settings › Processor & checkout, choose Disconnect. booqwell deletes its access to the account straight away. If you remove the booqwell app in Clover instead, booqwell notices within a day and shows the location as disconnected. Cards already saved stay with Clover.
I’m a salon’s client. Who do I ask about my booking or my card?
The salon. It decides how your information is used and can see, change or cancel your booking. If you have a client account with the salon, you can also download or delete your record from it.
Write to us
We answer within one business day. If you already use booqwell, include your salon’s name and location.
Company
booqwell is a trading name of Axccelerate Pte. Ltd.